To use the service, you need an Internet connection and a web browser (Microsoft Internet Explorer 9.0 or newer, Mozilla Firefox 12.0 or newer, Google Chrome version 24 or newer). The user is always responsible for keeping the necessary equipment and software up to date and ensuring their appropriateness for the use of the service.
Registering for the service
You need to register to be able to make an appointment. If you have visited an Aava clinic before, your information is recorded in our information system and you can proceed with making the appointment without registering. New customers are requested to register during the booking process.
Occupational health care appointments online
You can make an appointment online with the preferred physician or for a certain clinic. Please remember to check if the scheduled specialist service is included in your occupational health care contract or if you need to pay for the service yourself.
Cancelling an appointment
You can also cancel an appointment online. Please write down the code given in the appointment verification in case you need to cancel. In case you cannot keep the appointment, please cancel the appointment online or call our booking service at least 12 hours before the scheduled visit. We reserve the right to charge an appointment fee for bookings that are not cancelled.
We also provide telephone services
If there are no available appointments with the chosen physician or speciality, please call our telephone booking service at +358 (0)10 380 3838. The service is open on weekdays from 7 a.m. to 9 p.m., on Saturdays from 8 a.m. to 5 p.m. and on Sundays from 10 a.m. to 6 p.m.
Call charges to business phones with the code 010 are EUR 0.08 per call + EUR 0.06 per minute from Finnish landlines and EUR 0.08 per call + EUR 0.17 per minute from Finnish mobile phones.
Limitation of liability
Aava Medical Centre updates and develops the online booking service and other online services as necessary and aims to ensure that the service works quickly and flawlessly. However, Aava Medical Centre does not guarantee flawlessness or availability of its online services. Neither is Aava Medical Centre responsible for any direct or indirect damage possibly caused to the user by the use of the online booking service or other online service provided by Aava Medical Centre.
Aava Medical Centre is not responsible for any possible downtime of the online booking service caused by maintenance, technical errors, updates, development versions or other corresponding reasons, and Aava Medical Centre is not liable for any damage caused by the operation or the failure to operate of the online booking service. Aava Medical Centre is not responsible for the functionality of the IT connections and does not provide any instructions related to the IT connections or their installations.